PORTFOLIO

GabberGPT

An AI chatbot infused with customisable personalities and driven by the advanced capabilities of ChatGPT.

Project Name

GabberGPT

An AI chatbot infused with customisable personalities and driven by the advanced capabilities of ChatGPT.

My Role

Innovation Lead / Head of Product

Responsible for the revamp and development of Gabber into GabberGPT, integrating ChatGPT-powered AI personalities to enhance user engagement across various platforms and products.

Collaborated with AI engineers to integrate ChatGPT with the existing Gabber platform, ensuring seamless communication between systems.
Designed and supervised the development of custom AI personality modules, leveraging the capabilities of ChatGPT to create engaging and diverse virtual assistants.
Worked closely with data teams to analyse and optimise the performance of AI personalities, ensuring their effectiveness in user engagement.
Defined and managed API requirements for GabberGPT, ensuring a well-documented API to facilitate future integrations and extensions.
Spearheading the integration of various loyalty platforms to reward user engagement and drive customer loyalty.

This marked the third iteration of Gabber, evolving from its initial release in 2018 and later version in 2021 utilising Google’s NLP API.

Key Features

AI-Powered Personalities

GabberGTP offers a range of unique and engaging AI personalities, each tailored to create immersive user experiences that cater to different user preferences.

Engage Customers Across Multiple Touchpoints

AI personalities extend beyond chat, providing consistent brand voice across touchpoints, while collecting valuable data to personalise customer interactions, improve satisfaction and loyalty.

Third-Party Integrations

Unleash the full potential of GabberGPT with seamless third-party integrations. AI assistants can work with any service that offers an API, providing a powerful tool for businesses and users alike.

Customisable Branding

GabberGPT allows you to customize the AI personalities to reflect your brand’s unique tone and voice, ensuring a consistent user experience across all touchpoints.

Robust Analytics and Insights

GabberGPT provides detailed analytics and insights into user behaviour, allowing brands to make informed decisions and improve overall customer experience.

Integrated Reward Schemes

GabberGPT’s seamless integration with reward schemes allows businesses to incentivize and motivate customers to engage with their brand, leading to increased loyalty and valuable data collection.

Seamless Integration with Any Industry

GabberGPT can be seamlessly integrated into any platform or service and can be trained on any industry or data set, ensuring a flexible and personalized experience for users.

Natural Language Processing

GabberGPT leverages advanced natural language processing capabilities to provide accurate and effective responses to user inquiries, leading to higher customer satisfaction and engagement.

Meet the Squad

Hey there, I'm Jazz

A smooth-talking, suave personality who uses lots of slang and cool expressions.

Hello, I'm Luna.

A calm, reassuring personality who is always there to listen and offer support.

What's up, hot stuff? I'm Blaze.

A fiery and passionate personality who speaks with enthusiasm and excitement.

I'm Drake, no small talk.

A serious and no-nonsense personality who gets straight to the point and doesn’t mince words.

Greetings, I'm Ace.

A confident and knowledgeable personality who is always ready with the right answer.

What's good, I'm Nova.

A bold and adventurous personality who always seeks out new experiences and challenges.

Heyo, I'm Zephyr.

A whimsical and playful personality who loves to make jokes and puns.

Sup, Rex here!

A gruff and intimidating personality who doesn’t suffer fools lightly and always tells it like it is.

Find out more

The 4 Principles of Unique AI Personalities
AI Persona's Levels of Professionalism

The 4 Principles of Unique AI Personalities

GabberGTP is the next generation of conversational AI with customisable personalities. There are four fundamental principles that differentiate these personalities and become more evident as users engage.

Conversational Tone

Rather than sounding robotic, personalities sound more like a friendly and approachable assistant. This conversational tone can help users feel more comfortable engaging with the AI.

Humour and Wit

Adding a touch of humour and wit can make the experience more enjoyable and entertaining for users. This can lead to increased engagement and more positive associations with a brand.

Emotional Connection

By building personalities that users can connect with emotionally, GabberGPT can create a more meaningful and impactful relationship. This can lead to increased loyalty and continued use of the service.

Storytelling

Using stories and anecdotes can be a powerful way to communicate with users. Each personality has their own unique stories and perspectives to share, creating a richer and more engaging experience for users.

AI Persona's Levels of Professionalism

GabberGPT allows brands to configure their AI interactions to match their tone and voice. With four distinct levels to choose from, brands can select a personality that best suits their needs, whether that be professional and formal, friendly and casual, edgy and bold, or even savage and unfiltered.

Professional

This level is suited for formal and serious interactions, where a tone of respect and authority is required. It uses precise language and avoids colloquialisms or slang. It’s great for business and financial apps, legal services, or healthcare providers.

Friendly

This level is more relaxed and approachable, using conversational language and humor to build a connection with the user. It’s perfect for social media platforms, customer service chatbots, or lifestyle apps.

Edgy

This level has a bold and unconventional tone, often using humor or sarcasm to surprise and engage the user. It’s ideal for entertainment and gaming apps, youth-oriented brands, or marketing campaigns that want to stand out from the crowd.

Savage

This level is unfiltered and can be abrasive, using blunt language or even profanity to motivate or challenge the user. It’s not suitable for all brands, but can be effective for fitness apps, personal coaching or self-help services, or brands that want to create a strong emotional response.

Engage Customers Across Multiple Touchpoints

AI personalities are not confined to chat interactions, they can engage across various touchpoints. This can revolutionise the way brands interact with customers, allowing for more personalised and engaging interactions throughout the entire customer journey, improving customer satisfaction, loyalty, and ultimately increasing customer lifetime value.

Travel

Ai Personality

Blaze

Integrations

Edgy

CityMapper

Level

What3Words

E-commerce

Ai Personality

Zephyr

Level

Friendly

Fitness

Ai Personality

Rex

Integrations

Savage

Apple Watch

Level

Thenx

Legal

AI Personality

Luna

Professional

Level

Are you ready to dive in?

Powerful 3rd Party Integrations

What you see on the surface is just the tip of the iceberg. GabberGPT's real potential lies beneath the waves

Unleash The Power

Welcome to the depths of GabberGPT's power. With powerful third-party integrations, GabberGPT isn't just any chatbot - it's a super smart assistant by connecting to any product or service that offers an API. GabberGPT's possibilities are endless.

Dive deeper

...and that's not all.
With GabberGPT, the sky's not the limit! 🚀

but

Advanced Reports and Analytics

Reach for the sky with GabberGPT. Our flexible and scalable platform offers powerful reporting and analytics capabilities, allowing you to access comprehensive insights and generate advanced reports that provide a deeper understanding of your customers' behaviours and preferences. Integrate GabberGPT with your preferred CRM, business intelligence, or analytics tool, custom-built to meet your specific needs.

Unlock the true potential of your data.

Don't Stay
In The Dark

Engage your customers with gamified rewards. Our platform offers a range of badges and awards that can be customized to match your brand and business needs. From rewarding specific actions to celebrating milestones, our rewards feature helps you keep your customers coming back for more. And if you already have a loyalty program, no problem - GabberGPT can be integrated seamlessly to provide an extra layer of engagement and perks. Blast off into new levels of engagement.

Skyrocket Your Loyalty Program

Are you ready for lift off?

That's it for now, thanks for viewing my work!

Justin Spyro here 👋 Thank you for taking the time to view my work. If you enjoyed it, I would greatly appreciate it if you could share it on LinkedIn. Who knows, the next hiring manager or exceptional professional I would love to work with may come across it. It would really help me out. So, please tap on that address bar, and copy the link. 😊

Please feel free to connect with me here and send me a message with your feedback and thoughts. This is my first update on my portfolio in quite some time, and I would be grateful for your support. 🙏

Original Gabber 2018

Gabber chatbot was originally created in 2018 to work alongside web and mobile applications and provide customer service and support. It included three basic personalities with third-party integrations and custom-developed applications as per client requirements.

In 2021, Gabber underwent a significant redevelopment using Google’s NLP API with the intention of achieving a level of intelligence and sophistication that only ChatGPT could provide. The new Gabber is now more intuitive, efficient, and effective at engaging with customers and delivering exceptional experiences and results.

Below are some mockups from the original Gabber v1.

KEY FEATURES

Let the AI assistant do 80% of the work

Up to 80% of customer interactions are repetitive. Gabber does most of the typing, and it’s fast too, ensuring your customers receive quick support.

Call in the pros in the rest 20% of interactions

Whenever a situation arises where the chatbots can’t deal with the matter in hand, they will call in a human to help with the situation.

Your first line of customer service

With Gabber, users are met by a selection of robot helpers with their own personailities; including Sparks, Clank and Tinks. They’re all happy to help.

Configurable to any customer service needs

Whatever sector you’re in, whatever business you run, the Gabber bots are smart enough to help out your customers.